Frequently Asked Questions

Ordering and Payment

What payment methods do you accept?

We accept all major South African payment methods including Visa, Mastercard, Maestro, debit cards, EFT bank transfers, Apple Pay, Google Pay, and PayFlex buy-now-pay-later. All payments are processed in South African Rand (ZAR) and secured via Yoco.

Is it safe to pay on Wild Haven?

Yes. All payments are processed through Yoco, one of South Africa's most trusted payment providers. Your card details are never stored on our servers.

Can I pay using PayFlex?

Yes. PayFlex is available at checkout, allowing you to split your purchase into four equal payments with zero interest.

Shipping and Delivery

How long does delivery take?

All orders are delivered within 8 to 11 business days across South Africa. This applies to all provinces including Gauteng, Western Cape, KwaZulu-Natal, Eastern Cape, and all other regions.

How much does shipping cost?

Shipping costs a flat R80 on all orders. Orders over R999 qualify for free delivery.

Do you deliver nationwide in South Africa?

Yes. We deliver to all cities, towns, and suburbs across all nine provinces of South Africa including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, Bloemfontein, East London, Nelspruit, Polokwane, and surrounding areas.

How do I track my order?

Once your order is dispatched you will receive a tracking number via email. You can use this to monitor your delivery through our courier partner's tracking portal.

What courier do you use?

We use trusted South African courier services for all deliveries. Your order will be securely packaged and collected for delivery once your payment is confirmed.

Products

Are your products good quality?

Every product listed on Wild Haven is selected based on quality, safety, and value. We source from reliable suppliers and only list products with consistently strong reviews and ratings.

Are your products safe for pets?

Yes. All products are selected with pet safety as a primary consideration. If you have specific concerns about a product, contact us before purchasing.

Do you sell dog, cat, and bird products?

Yes. Wild Haven stocks accessories for dogs, cats, and birds. Browse our collections to find products for your specific pet.

Returns and Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. If you are not satisfied with your purchase for any reason, contact us and we will arrange a refund or replacement. See our full refund policy for details.

What if my order arrives damaged?

If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the damage and we will replace the item or issue a full refund at no cost to you.

How long do refunds take?

Refunds are processed within 5 to 7 business days once your return is confirmed. Funds will be returned to your original payment method.

Contact and Support

How do I contact Wild Haven?

You can reach us through our contact page. We aim to respond to all enquiries within 24 hours on business days.